Protex Technical Services Company,is committed to continually improve its customer satisfaction through appropriate initiatives, controls, provision of resources and training and involvement of employees. The aim is to minimize the occurrence of all imperfections in its activities, products and services. Proactive engagement with clients is a key innovative feature to improve understanding at the client interface at all stages. Management objectives and targets are established and reviewed on a regular basis to implement the Quality Policy. These are based on a commitment to seven principles of business excellence:
- Customer focus
- Stakeholder value
- New technologies
- Preventative management and continual improvement
- techniques and innovation
- Workforce motivation and awareness
- Process management
- Supply chain engagement
